Order Processing
Orders are typically processed within 1 to 2 business days after payment is received. Orders are processed Monday through Friday, excluding weekends and holidays. Processing times may be longer during peak periods or for large bulk orders.
Shipping Methods and Delivery Time
We ship across Canada using reliable courier partners. Estimated delivery times vary depending on the destination:
Local delivery (Greater Vancouver Area): 1 to 3 business days
British Columbia: 1 to 4 business days
Western Canada: 2 to 6 business days
Eastern Canada: 4 to 10 business days
Delivery times are estimates and not guaranteed.
Shipping Rates
Shipping costs are calculated at checkout based on order size, weight, and delivery location. Free shipping may be available on qualifying orders where specified. Any applicable shipping promotions will be clearly indicated on the website.
Local Delivery
Local delivery may be available in select areas of Greater Vancouver. Delivery schedules and availability may vary depending on location and order volume.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information. Tracking updates are provided by the carrier and may take up to 24 hours to appear.
Shipping Address
Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses caused by incorrect or incomplete addresses. Additional shipping charges may apply for address corrections or reshipments.
Delivery Issues
If your order is delayed, lost, or damaged during shipping, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue. We are not responsible for delays caused by carriers, weather, customs, or other factors beyond our control.
Bulk and Freight Shipments
Large or bulk orders may be shipped using freight carriers. Freight delivery times and procedures may vary. Customers may be contacted to coordinate delivery for large shipments.
Undeliverable Packages
If a package is returned to us due to an incorrect address, refusal, or failed delivery attempts, the customer may be responsible for additional shipping charges to resend the order.
Contact Information
Holca Commercials Ltd
Vancouver, British Columbia, Canada
Email: holcacomm@gmail.com
Phone: +1 778-344-5130
Website: holca.ca